Thank you for shopping with us at Silver Lab. We strive to provide high-quality jewelry and exceptional customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

• 1. Eligibility for Returns

  You may return items within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Certain items, such as personalized or custom-made jewelry, are non-returnable unless they arrive damaged or defective.

• 2. Return Process

  To initiate a return, please contact our customer service team at [customer service email]. Provide your order number and the reason for the return. We will provide you with a return authorisation and instructions on how to return your item.

• 3. Refunds

  Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable.

• 4. Exchanges

  If you would like to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.

• 5. Damaged or Defective Items

  If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund.

• 6. Contact Us

  For any questions regarding our return and refund policy, please contact us at: Email: [customer service email]